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The v1 docs follow nauthera-server's main branch and its 0.x releases on the way to 1.0, so fields and APIs can still change.

v1

account_unavailable

Docs version v1 (main)Nauthera is pre-1.0, in a design-partner program

The right password for an account an administrator suspended or blocked (403).

Meaning

Sent by POST /v1/auth/sign-in only when auth.brute_force.reveal_lockout is on, and only after the right password, so it says nothing to someone who does not hold the account. With it off, the same attempt answers invalid_credentials.

Impact

The user sees "This account is unavailable. Contact your administrator." It is expected for a suspended or blocked account.

Diagnosis

Look the request id up on the Troubleshooting page; the attempt is recorded as auth.sign_in.completed with reason account_unavailable. The account's status and the reason given for it are on the user's page in the dashboard and in the user.suspended or user.blocked record.

Mitigation

  • As a user: contact your organization's administrator.
  • As an administrator: reactivate the account (POST /v1/admin/orgs/{slug}/users/{id}/reactivate) if the suspension was a mistake or has served its purpose.

Escalation

Escalate when an active account is answered this way. Open an issue with the request id, the account's status as the admin API reports it and the server version.

Problem code runbooks · Generated from internal/runbook/problems.yaml in nauthera-server.