# unknown_org

> The path's /orgs/{slug} names no organization served there (404).

The path's /orgs/\{slug\} names no organization served there (404).

## Meaning

The organization router answers this for `/orgs/{slug}/...` when no organization
holds the slug, and when the slug is the main organization's, which is served only
at the server root.

## Impact

Every request of a client configured with the wrong issuer fails: its discovery,
authorize and token calls all answer 404. It is a configuration error.

## Diagnosis

1. Compare the client's issuer with the organization's issuer as the admin API or
   dashboard shows it.
2. Refusals are recorded as `organization.route.attempted` with cause
   `unknown_organization` or `main_organization_prefixed`, coalesced per caller and
   slug.

## Mitigation

- As a client developer: use the issuer from the organization's discovery document;
  for the main organization, drop the `/orgs/{slug}` prefix.
- As an operator: confirm the organization exists and its slug is spelled as the
  client uses it.

## Escalation

Escalate when an existing organization's slug answers 404. Open an issue with the
request id, the slug and the server version.

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[Problem code runbooks](https://www.nauthera.io/docs/v1/runbooks/problems) · Generated from [`internal/runbook/problems.yaml`](https://github.com/nauthera/nauthera-server/blob/main/internal/runbook/problems.yaml) in nauthera-server.