# email_unverified

The email second factor cannot be enrolled because the address is not verified (409).

## Meaning

Enrolling email as a second factor (`/v1/auth/mfa/email/enroll`) needs an account
whose address is verified, so codes go to an address the user has shown they read.

## Impact

The user cannot choose email as their second factor yet. It is expected for an
account created without verification.

## Diagnosis

Look the request id up on the Troubleshooting page; the record carries cause
`address_unverified`. The account's verification state is on its page in the
dashboard.

## Mitigation

- As a user: verify your address from the link the sign-in page offers, then enrol,
  or choose an authenticator app or passkey instead.

## Escalation

Escalate when a verified account is refused. Open an issue with the request id and
the server version.

---

[Problem code runbooks](https://www.nauthera.io/docs/v1/runbooks/problems) · Generated from [`internal/runbook/problems.yaml`](https://github.com/nauthera/nauthera-server/blob/main/internal/runbook/problems.yaml) in nauthera-server.